Maria's dental emergency

Maria had been experiencing toothache - enduring 6 weeks of pain, reaching the point where she could no longer eat. At this point Maria booked an emergency appointment with us at Envisage Dental West Moors. She called the clinic first thing in the morning and we booked her in within a few hours to see the dentist.

What we did

We saw Maria as soon as we could. Although our dentists are booked up well in advance we always leave a few appointments each day for the unforeseen emergency. When Maria came in, we took time to understand the problem and then used a digital X-Ray to help diagnose the issue as well as examine the tooth and surrounding areas carefully.

Outcome

The X-Ray showed Maria had an infection. Our dentist prescribed a course of antibiotics and invited Maria back a week later to ensure the problem had been resolved.

What did Maria say?

"I have been going to Envisage Dental West Moors for over 25 years and I wouldn't consider changing to another clinic as I am always happy with service. I always get a warm and friendly welcome from all the team. I felt a few twinges with my tooth a while ago, but this had developed to the point where my mouth was swollen and I was in so much pain that I couldn’t eat. I was so relieved when I called the practice and they said they could see me the same day! The experience was actually fine, brilliant! My dentist gave me a course of antibiotics and I made a review appointment to see her a week later. I felt things had improved and she examined the area to check that was the case and the infection had gone. I am now totally out of pain and booked in for my 6 month Dental health review and with the hygienist too!"

What to do in an Emergency

Don’t allow any dental discomfort to develop… Call us on 01202 871053 immediately and seek advice. We will always try to offer advice over the phone wherever possible until you are able to come see us at Envisage Dental West Moors.

Patient Reviews

People are talking about us

The biggest compliment we receive is when our patients refer their friends and family to Envisage Dental West Moors. In fact, we have built much of our practice on these valued, trusted recommendations over the years. Read our reviews to hear why our patients are recommending us…

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Patient reviews

1233 Reviews

5.0
CB

Carolyn Bailey

Excellent care, lovely people and nice welcoming reception area

LS

Lynda Sutton

Having had toothache for a week, I rang to get an appointment. I was booked in with Rami for the next day. He reassured me that there was no problem, he took some x-rays and this confirmed what he said and I came away happy.

GW

Gareth Watts

Friendly and informative always.

MB

Michelle Bennett

Im a nervous patient and was made to feel very at ease and have confidence in the service and professionalism of this practice.

DB

David Bratchford

Friendly staff and excellent treatment.

CW

Chris Weedon

Had to have an emergency appointment fitted in this morning, after I had tripped over a curb and landed on my face. Nothing broken, but many thanks to the team for the care they took in looking after me, and putting my mind at rest.

17th May 2026

On time with my appointment.Professional and friendly staff.Well explained hygiene treatment.

15th May 2026

Friendly professional staff who know their job well.

15th May 2026

Friendly team that put you at ease. Rami was calm, considerate, gentle and thoughtful. He was patient and attentive and I have not experienced the jaw or face ache that I have experienced in the past after treatment at a previous practice. What a relief! He is also knowledgeable, attentive and informative which helps you to understand the care he is providing.

13th May 2026

The cause on my dental pain (which was no longer active) could not be determined so no action was recommended. Clearly a more professional solution than attempting something that may or may not have helped prevent a recurrence.

13th May 2026

comfort , reassurance , first class staff throughout .no hard sales , no rushing . Makes me come back again .

SH

SPIKY THE HEDGEHOG 111

Very friendly, made me feel at ease.

SK

Sally King

"I have always been happy and grateful for the fantastic, helpful and courteous service I have always received from Rami and the receptionists"

CS

Chloe Stokes

Very helpful and informative - gave me lots of clear information about treatment options, without being pushy

8th May 2026

Aimee is very professional, personable and a pleasure to deal with.Receptionists and dental nurse very friendly and efficient

GE

George Extance

Very good service.

IB

IAN BAKER

First appointment and was all good. Friendly & welcoming. Defiantly going back to them

TR

Tim Reynolds

Always a good.

2nd May 2026

Quality of care and professionalism

30th April 2026

The dentist Caroline is always efficient, helpful and understanding.

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