Maria's dental emergency

Maria had been experiencing toothache - enduring 6 weeks of pain, reaching the point where she could no longer eat. At this point Maria booked an emergency appointment with us at Envisage Dental West Moors. She called the clinic first thing in the morning and we booked her in within a few hours to see the dentist.

What we did

We saw Maria as soon as we could. Although our dentists are booked up well in advance we always leave a few appointments each day for the unforeseen emergency. When Maria came in, we took time to understand the problem and then used a digital X-Ray to help diagnose the issue as well as examine the tooth and surrounding areas carefully.

Outcome

The X-Ray showed Maria had an infection. Our dentist prescribed a course of antibiotics and invited Maria back a week later to ensure the problem had been resolved.

What did Maria say?

"I have been going to Envisage Dental West Moors for over 25 years and I wouldn't consider changing to another clinic as I am always happy with service. I always get a warm and friendly welcome from all the team. I felt a few twinges with my tooth a while ago, but this had developed to the point where my mouth was swollen and I was in so much pain that I couldn’t eat. I was so relieved when I called the practice and they said they could see me the same day! The experience was actually fine, brilliant! My dentist gave me a course of antibiotics and I made a review appointment to see her a week later. I felt things had improved and she examined the area to check that was the case and the infection had gone. I am now totally out of pain and booked in for my 6 month Dental health review and with the hygienist too!"

What to do in an Emergency

Don’t allow any dental discomfort to develop… Call us on 01202 871053 immediately and seek advice. We will always try to offer advice over the phone wherever possible until you are able to come see us at Envisage Dental West Moors.

Patient Reviews

People are talking about us

The biggest compliment we receive is when our patients refer their friends and family to Envisage Dental West Moors. In fact, we have built much of our practice on these valued, trusted recommendations over the years. Read our reviews to hear why our patients are recommending us…

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Patient reviews

1279 Reviews

5.0

29th July 2026

Staff always very friendly, always put you at ease, being a nervous patient

AB

Andrew Beale

Good experience on time. Thank you

NP

Nigel Parker

Usual friendly service and sympathetic approach to a nervous patient

DG

Debbie Gomme

Very helpful, very knowledgeable, very reasonably priced.

NT

Nick Temple

Very good reception and service. A bit more challenging as a procedure than I expected.

25th July 2026

Friendly proffessional service

24th July 2026

Friendly staff, comfortable waiting area, knowledgeable and helpful hygienist and dental staff. Prices are getting a bit high but service is very good.

SH

Susan Herbert

As someone who fears the dentist i had a very positive visit. Understanding professional and kind, mo rush everything explained clearly I can recommend this practice 100 per cent

23rd July 2026

Caroline is a kind, caring and very professional dentist. Have complete confidence in her. She understands that I am nervous and does everything to put you at ease.

23rd July 2026

Excellent welcome, good all round experience Thoroughly recommended

PN

phil nazer

Athough visiting the dentist is pretty low on my list of fun things to do, everyone was kind and professional. Would recommend.

TD

turkmen Dyer

Excellent, friendly service.l am very happy with my dentist Mrs Myunmyun

17th July 2026

Appointment arranged following check-up on the previous day, so no delay whatsoever. As always, staff could not have been more professional, informative or friendly. If you have to a dentist (as you do...) then this is the one to go to!

17th July 2026

Just very friendly and efficient

16th July 2026

Carrie and Amy both took absolute care of my teeth, and were happy to explain things where necessary. I am always in good hands with them

PL

Paul Limb

Great service as always

JB

Jackie Burnell

Staff always lovey & friendly

DT

Dennis Thompson

Always great, Service. I can’t fault them, keep up the great work.

R

Rosemary

My first appointment at this private dental practice and I was greatly impressed. Carrie took time to listen to my concerns. Very friendly, professional and clear that she wouldn't do anything that wasn't necessary. Such a difference to the second class service you get with the NHS these days and worth every penny.

13th July 2026

Friendly and relaxed atmosphere, dentist great with me as i am a nervous patient, reception team always efficient and helpful with appointments and treatments

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